1. How far in advance should I book?
We recommend booking at least 2 weeks in advance to ensure your desired date and proper planning time. Last-minute bookings (less than 7 days' notice) may be accepted based on availability and may incur a rush fee.
2. Is a deposit required to book?
Yes. A non-refundable retainer is required to secure your date. Your booking is not confirmed until the retainer is paid and the contract is signed. The remaining balance is due 7 days prior to your event date.
3. Do I have to sign a contract?
Yes. All services that require a deposit or involve setup include a service agreement outlining terms, timing, responsibilities, and cancellation policies to protect both you and our team.
4. Do you decorate hotel rooms?
Absolutely! We specialize in luxury hotel room setups for birthdays, anniversaries, and romantic surprises.
Please Note:
Clients must be checked into the hotel before setup begins.
We do not book hotel rooms for clients.
Hotels may charge additional cleaning or decor fees that are your responsibility.
5. Do you charge a travel fee?
Travel is included for setups within 20 miles of Charlottesville, VA. Events beyond this range will include a travel fee based on distance and setup time. We will notify you of this during booking.
6. What happens if there’s bad weather?
Outdoor events may be rescheduled or adjusted depending on weather conditions. We’ll work with you to find an alternate solution, but Morgan’s Tailored Moments is not responsible for weather-related cancellations. In most cases, your deposit can be applied toward a future date.
7. Do you offer custom packages or themes?
Yes! Most of our work is custom-tailored to your color scheme, vision, or theme. We offer pre-designed packages for convenience, but you can always request a custom setup during your inquiry.
8. Can I purchase decor or party kits online?
Yes! We offer custom balloon garland kits, romantic setup boxes, party favors, and more. These are perfect for DIY setups or gifts. Visit our [Shop Page] to view our collections.
9. How long does setup take?
Setup times vary by package. Most balloon and backdrop installs take 1–2 hours, while full room transformations or romantic setups may take longer. We'll provide an estimated time during booking.
10. What is your cancellation/refund policy?
Retainers are non-refundable but may be transferred to a future booking (with at least 5 days' notice).
Cancellations made within 72 hours of your event are not eligible for rescheduling.
No-shows or denied access (such as not being checked into a hotel) will result in loss of full payment.
11. How do I get started?
Fill out our Event Inquiry Form Here https://sistasistakreations.com/pages/event-inquiry-form to submit your event details. We’ll respond within 1–2 business days to confirm availability and begin your custom tailored event process.